Handling Missing Data in SEER-CAHPS

Because SEER-CAHPS links data from multiple sources, there are different types of missing data in each data source. Please see this guidance (PDF, 526 KB) which includes details on intended and unintended missing data, with recommendations for handling each type.

Please note: Consistent with Medicare CAHPS analyses, we recommend never imputing CAHPS items or composites.* This guidance applies to other variables included within the CAHPS survey.

*CAHPS items and composites include: Global ratings of health plan, health care, personal doctor, specialist, and prescription drug plans; Composite measures of Getting Needed Care, Getting Care Quickly, Provider Communication, Customer Service, Getting Needed Prescription Drugs, Care Coordination.